So, there it is. Sazneo has been acquired by Access Group. First things first, as a Sazneo user do you need to do anything? The answer is no – Access Group will continue to support the service as well as enhancing and integrating it into their own product suite. So, what’s our take on the [...]

Welcome to part 2 (part 1 is here) of our blog series discussing how to improve First Call Resolution by reducing the number of calls that need to leave the contact centre front office. In the last blog post, we concluded that agents will always need to rely on other people for more complex answers [...]

It’s an incredible statistic if you think about it, 1 in 5 calls have to leave the contact centre front office to resolve a customer issue. This problem is as old as the hills but actually pretty difficult to solve. Picture this scenario: An agent is on the phone discussing an issue with a customer [...]

We have just had a great review at AppAppeal, the Web App Directory. They concluded: “Any company that is currently wasting time with tons of meetings, e-mails, and conference calls will want to look at whether or not Sazneo is right for them. It is also a good app for freelancers or others who routinely [...]

Sazneo is probably one of the worlds most effective tools to enable teams to communicate in real-time. These discussions are often triggered by an external event, e.g. a question from a Contact Centre Agent, a new prospect being added to your CRM system or an alert from a monitoring system. The easiest way to simplify [...]

Our offer of making Sazneo free for new customers during the Olympics has gone down a storm with small and large companies alike. Brett Davis, our CEO, was interviewed last week by 10×10 labs where they discussed the offer and also what it has been like getting Sazneo off the ground. You can read the [...]

Collaboration tools are a funny thing – the benefits are obvious but trying to get people to change the way they work can be a challenge. We have been thinking about this so much, we have developed an equation for it: If the Immediate Benefit of a new tool > the effort required to use [...]

Over the Olympic period, David Cameron is actively encouraging staff to “plan ahead and consider different working and travel patterns during the games.” However, with the economy in the midst of a recession, it is vital that these plans do not undermine productivity. Of course, many potential problems can arise when staff opt to work [...]

Following our review by SharePoint Joel a few weeks ago, Sazneo is now available view the SharePoint Reviews directory. SharePoint Reviews is reported to be the world’s largest SharePoint Product Directory covering all manner of SharePoint related applications and plug-ins. You can find the Sazneo review here.

The nice people at The Next Web have been very supportive of what we do and always take a look when we launch something new. When we released Sazneo Embed they wrote a really nice review, saying: “Sazneo Embed is actually a really good move for Sazneo, as it will open its feature-set to many [...]